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Newham Cyclists, part of the London Cycling Campaign, is today calling for Thames Water to immediately re-open the Greenway at Manor Road bridge until a safe diversion can be put in place.
As a volunteer group which exists to help more people access cycling, we are disappointed and angered by Thames Water’s and their contractors’ decision to close part of the Greenway, Newham’s only safe and inclusive north-south cycle route, while the diversion route is dangerously busy with car and van traffic. They chose to do this despite us warning them as early as July that this would be unacceptable and unsafe.
The result is that people who use the Greenway—from children and families cycling to school or the park, to dog-walkers, to workers at Newham Hospital—are being forced onto a narrow bridge at Abbey Road DLR with fast and heavy traffic. Cars and vans speed and emerge suddenly due to poor sight lines, which is a major collision risk. Some drivers are impatient, intimidating cyclists by revving and passing too close. Many people cycling, particularly children, are riding on the pavement in fear; the pavement is much too narrow for pedestrians as it is.
We have been inundated with messages from Greenway users reporting frightening encounters on the diversion. We think it is only a matter of time before someone is hurt, or worse.
Thames Water chose to close Manor Road bridge on the Greenway without waiting for Newham Council to deliver a safe diversion.
This is despite us asking Thames Water to plan for the possibility they’d need to close Manor Road bridge in mid-April; and despite us making clear in late July that any diversion must be “kid-safe”, particularly by the start of the school year.
Instead, Thames Water chose a course of action that deprived local residents of their safe route to work or school one week into the school year.
We have also raised concerns about the following:
- confusing signage making it unclear where diverted cyclists are supposed to go and suggesting they should cycle on a narrow strip of kerbing. We are aware of at least one lady falling from her bike following these instructions
- social safety on the diversion via Canning Road and Abbey Lane, particularly after dark for women and gender-diverse people
- concerns about the attitude of some of Thames Water and Barhale’s workers on site. We received one report from a woman who has had contractors make comments towards her on two separate occasions. It should go without saying that we find this behaviour appalling and reprehensible.
Our demands
We are calling for the following measures:
- Thames Water and Barhale: Re-open the Greenway to people walking and cycling until the diversion is safe. We don’t believe work has substantively started yet, so this should be possible. You can resume work once Newham have made the diversion safe by closing Abbey Road to motor traffic.
- Newham Council: Get on with delivering a safe and inclusive diversion, with an experimental traffic order on Abbey Road.
What we want Thames Water to do
We want Thames Water and their contractors Barhale to immediately re-open the Greenway until Newham Council have delivered a safe and inclusive diversion that is suitable for everyone to use, including children. As of Sunday 15th September we believe work on the sewer barrels has not yet begun. It must be delayed, and the Greenway re-opened to people walking and cycling, until a safe diversion is in place.
To be clear, we told Thames Water in mid-April that they should start planning for the possibility they’d need to completely close the bridge. At this point, they should have contacted Newham Council to start planning a diversion and getting paperwork in order. As we understand it, they did not inform Newham Council of this possibility until early July, over two and a half months later.
Local people trying to go to work or school should not be put in danger by Thames Water’s utility works.
What we want Newham Council to do
Newham Council must deliver a safe diversion for the Greenway, quickly, so Thames Water can proceed with their sewer replacement work. The quickest and best solution is an Experimental Traffic Order to close Abbey Road to motor traffic, enforced with a traffic camera and fines. Abbey Road is not part of the strategic road network; no buses or heavy freight use it due to the weight limit on the bridge. The traffic that does use it can easily use the more appropriate route via West Ham Lane instead. Emergency vehicles would of course be welcome to use the bridge.
While we understand that Thames Water gave an unacceptably short notice period, particularly considering the summer holidays, Newham also needs to make sure it has the ability to respond to changes like this in a quicker fashion.
Given Thames Water’s history with closing the Greenway and failing to complete works on time, and their current precarious financial position, we suggest that the plans are prepared to extend the traffic order or make it permanent after 18 months.
Information for editors and casual observers
What is the Greenway?
The Greenway is an off-road walking and cycling path built on top of a Victorian sewer. It runs from Wick Lane (near Victoria Park) via Stratford, West Ham, and Plaistow, finishing in Beckton. It serves Roman Road Primary School, Brampton Manor Academy, Newham Sixth Form College/NewVIC, Newham University Hospital, and many other local amenities.
It is part of the London Cycleway network. It’s the only cycle route between the north and south of Newham that is traffic-free, and is generally safe for people to use at all times of day and night. Recent investments in lighting, barrier removal, adding greenery, and crime prevention have made a big difference. People use the Greenway round the clock. Greenway users are diverse: all ages, all genders, all ethnic backgrounds, all walks of life, making all kinds of journeys.
Because the Greenway is on top of a sewer, it is technically owned by Thames Water, the privatised water company in London. The Greenway is a so-called “permissive path” through private land. Recent improvements have largely been organised and funded by Newham Council.
What has happened?
Thames Water are currently refurbishing the sewer the Greenway lies on top of. Next to be refurbished is Manor Road bridge, which is near West Ham station. They need to close the entire bridge to walking and cycling in order to do their work. This is understandable.
What is unacceptable is that Thames Water closed the bridge to people walking and cycling with a diversion that is extremely unsafe.
Those following the official diversion are dumped onto Abbey Road, a narrow bridge over the DLR which is used by motorists as a shortcut to avoid West Ham Lane. Traffic comes thick and fast, with lots of cars and vans which speed around blind corners. Some drivers routinely intimidate people cycling by overtaking when that’s dangerous, passing too close (sometimes as ‘punishment’ for causing a few seconds’ delay), honking, or revving aggressively. The pavements are also much too narrow for large volumes of people walking, let alone cyclists who feel bullied off the road. No-one should have to deal with this on their way to work or school.
Abbey Road is owned by Newham Council, who are in the process of arranging an experimental traffic order (ETO) to close it to motor traffic (except emergency vehicles.) We think that Thames Water should have waited for the ETO to take effect before closing the Greenway. They chose not wait, and instead closed the Greenway on Weds 11th September.
This is an example of extremely poor planning and co-ordination on Thames Water’s part. At a site meeting with Thames Water in mid April, we told them that they should start planning for a “just in case” diversion in case they did need to close the Manor Road bridge completely. Had they engaged properly with Newham Council then, maybe the paperwork would have been ready for the ETO to go live on day one of the Greenway closure.
Instead, the Greenway has now been closed one week into the school year, with children, families, and other less confident cyclists expected to dice with death on Abbey Road in front of fast-moving traffic.
There are a number of other issues with the usability of the diversion:
- Confusing signage making it unclear where people cycling are supposed to cross Manor Road, another busy road. We are aware of at least one near miss where a woman fell from her bike, while following signage that suggested she should ride on a narrow strip of kerbing rather than a wide shared footway. She is fortunately unhurt, but could easily have fallen into oncoming traffic.
- Missing signage at turning points in the diversion making it unclear where people are supposed to go.
- Poor lighting and environmental details on Canning Road leading to a poor feeling of social safety, particularly after dark and for children, women, gender-diverse and LGBTQ+ people, and those who feel more vulnerable in public.
Why does it matter?
The Greenway is the only safe cycle route that connects north-west Newham to south-east Newham, providing a connection between Cycleways 2 and 3 and serving schools, colleges, and Newham Hospital.
For many, cycling is more affordable, convenient, and reliable than public transport. Many people who live in Newham depend on walking and cycling for their day-to-day travel—particularly for non-discretionary journeys that they have to make, no matter what. People deserve to be able to make those journeys safely.
Timeline of events
- 2022: Newham Cyclists gets wind of the likelihood Thames Water will be planning long term closures or diversion to the Greenway in future.
- Mid-April 2024: Thames Water starts work on the Manor Road bridge. At the time they believe they can keep the bridge open for walking and cycling at the same time as replacing the sewer barrels. Our co-ordinator at the time, Olawale Ajibola, spots the likelihood that this won’t be possible, and asks Thames Water to start considering what would happen if they needed to fully close the Manor Road bridge to walking and cycling.
- Mon 8th July 2024: Thames Water contacts Newham Council to tell them they will be seeking to close the Greenway for 18 months at Manor Road bridge. Newham Council forwards this information to us and puts us in touch with contacts at Thames Water and Barhale, their contractors. We ask where the diversion will be, for how long, and how Thames Water proposes people will complete their journey without dismounting and without mixing with traffic. We receive no response.
- Fri 12th July 2024: We follow up to ask if there is any information available. We are told we will have information on the diversion shared with us by Friday the following week at the latest.
- Fri 19th July 2024: Thames Water tells us they plan to close the Greenway from Monday 19th August for 18 months, claiming they have made this “difficult decision” because there is no space on the bridge to maintain a through route and complete the work. When prompted, they provide us with a proposed diversion via Mitre Road. We tell them this is a concerningly short notice period, and won’t give time for them to address obvious issues with the diversion; we remind them of the importance of the Greenway to children and families. We arrange a site visit with representatives from Thames Water, Barhale, TfL, and Newham Council’s highways team on 29th July.
- Mon 29th July 2024: Our Coordinator and Deputy Coordinator, Jonathan Rothwell and Dr Karen Flanagan, join the site meeting, and afterwards test the diversion together. We determine that the ramp down to Manor Road by West Ham station needs to be widened, but that Abbey Road is easily the worst part of the diversion—in fact both Jonathan and Karen receive a punishment pass from a driver while cycling safely and legally on the bridge. We explain in our summary email to those present that “no protection or traffic reduction here is not an option.” We urge LBN to start work on the traffic order at Abbey Road so that it can go live before the start of the school year in September. We receive confirmation from Thames Water’s representative that our notes match their recollection of the meeting.
- Tue 30th July 2024: A representative from Thames Water tells us they will be making a press release about the closure of the Greenway, and asks if Newham Cyclists would like to provide a remark about the ongoing liaison. We don’t think this is appropriate at this stage because we don’t know what the ultimate state of the diversion will be like, so decline to provide a quote.
- Weds 7th and Thu 8th August 2024: Thames Water runs a drop-in session at the Canning Road junction for Greenway users. While this engagement is welcome, it only runs from 10am-6pm.
- Weds 14th August 2024: Thames Water tells us they will delay the closure of the Greenway until 2nd September, so that they can do work to widen the Manor Road ramp, one of the action points we identified on 29th July. We remind Thames Water that it is critical everything is done and ready by the start of the school year, noting: “If someone has a bad experience with them or their kids cycling to school in the first few weeks of the school year, they may end up driving for the rest of the year, which obviously isn’t what we want.”
- Fri 16th August: We receive confirmation from a contact at Newham Council that they are working on the Abbey Road ETO option, within the resource constraints they have available.
- Tue 27th August: We contact Thames Water and Newham Council to ask for an update, and receive no response as our contacts are on holiday. At this point it is clear the Manor Road ramp will not be ready for the proposed 2nd September closure date.
- Fri 6th September: We again ask for an update. Thames Water now say they expect to finish the Manor Road ramp on Monday 9th September, and close the Greenway immediately after; Newham say they are working on the ETO to do the necessary statutory consultation with the emergency services in the following week; however it will not be done by then. We formally ask Thames Water once again if there is any possibility the Greenway closure can be delayed again until the ETO takes effect on Abbey Road, and receive no response.
- Weds 11th September: Thames Water completes the widening of the Manor Road ramp, and closes the Greenway. Immediately Newham Cyclists begins receiving feedback on our website and social media about how dangerous and unsafe the diversion feels, particularly Abbey Road and the confusing signage crossing Manor Road.
- Thu 12th September: We share the feedback we have received with Thames Water, and express our disappointment that our request to delay the closure of the Greenway until the ETO is in place was ignored—particularly in light of us having repeatedly made it clear that any diversion must be kid-safe if in use during the school year. We suggest that if work has not substantively begun, the closure be reversed until the ETO is put in place. We receive no response from Thames Water or Barhale. We are also contacted by a Greenway user who reports having received inappropriate remarks from Thames Water site workers while she was using the diversion.
- Sun 15th September: Our Newham Parks Ride passes the Greenway closure, using the diversion. From both ends of the worksite, it appears work has not actually begun yet (see photos.) One of our riders has a near miss, falling from her bike while following signage that suggests she should ride on a narrow strip of kerbing rather than a wide shared footway. She is fortunately unhurt, but could easily have fallen into oncoming traffic. We are also contacted by a mother who cycles with her two young children to Victoria Park on the Greenway and had a frightening encounter on the diversion. We again ask Thames Water to re-open the Greenway to people walking and cycling until the issues with the diversion are resolved.
Who are Newham Cyclists?
Newham Cyclists is part of the London Cycling Campaign, a registered charity. We are a volunteer group who exist to help all kinds of people access cycling as a cheap, accessible, and convenient form of transport. We believe cycling should be for everyone, not just the fast and the brave.
Media contacts
Media enquiries should go to newham@lcc.org.uk, or to @NewhamCyclists on Twitter/X and Instagram. Your contacts are Jonathan Rothwell and Dr Karen Flanagan.
Please be mindful that we are a volunteer group, so will answer your queries amongst our work and personal commitments.
